You have logged into your dashboard and seen an overdue amount and don't know what to do?
If you sign into your dashboard one day and see that there is an over due amount like below:
Absolutely nothing to worry about, this could be due to a number of reasons from insufficient funds, bank blocked the payment, incorrect payment details, there are a number of reasons why a payment might not have been successful.
Great news is, you do not need to do anything, we will look after any and all missed payments for you, including communication to your customer via email and SMS and we will re-attempt the payment as well.
In the case there is three consecutively missed payments in a row, we will suspend the payments and then notify you via email on what course of action you would like us to take:
Reactivate and collect arrears immediately
Reactivate and collect arrears at the end of the payment plan
Adjust instalment/frequency/term, leave suspended or cancel
Send to debt collection
There is no need for you to follow up with your customer and take payment from them. Do not set a one time payment to correct the missed payment as this will not come out of there remaining balance or payments. Initial one time payments will always be added on top of the payment plan amount resulting in additional payments.
One time payments are for additional payments to be added on top of the original contract.